Forum Discussion

Shell57's avatar
Shell57
Channel Surfer
2 years ago
Solved

Discovery Go channels not loading

All channels under the Discovery Go umbrella (ie Magnolia, Discovery, HGTV, FoodGo etc) are not loading. I have them  linked to my DirectTV account so that’s not the issue.  And it’s only these chann...
  • Toddpop's avatar
    Toddpop
    2 years ago

    I have been working with TLC/DISCOVERY , and all my apps are all working again!

    They came out with an updated version, which resolved it of the best for TLCGO and DiscoveryGo... I had to uninstall AnimalPlanetGo, restart, then reinstall. It froze on the first try, but on the second try it loaded and is now working!

    Thanks to Discovery/TLC IT team for working with me to get it working again 

Toddpop's avatar
Toddpop
Binge Watcher
2 years ago

badsupport27 thanks for your update... I have been "working" with Discovery/TLC support, which means answering the same questions over and over as the case the escalated through their support tiers.

No one has yet offered anything being the basic remediation steps... Not sure that they can come up with an answer.

badsupport27's avatar
badsupport27
Reel Rookie
2 years ago

Toddpop that is because it really isn't a Discovery Go issue.  The apps work fine on other devices without the Roku update.  With the new Roku update the device will not launch the apps but instead crashes.  The simplest solution is Roku needs to own their issue and either remove the update or issue a new update with a fix.  But is true Roku fashion they will not acknowledge their mistake and correct it.  It is always someone else fault.  Really if they do not want to support the older devices then great, be upfront and transparent and offer a good rebate on a new device... I have had my device for over 4 years.  In the past 8 months I have noticed small issues coming from Roku such as all the sudden I am getting a error message saying channels will load faster with a sim card (never had a issue before), navigation has become more inconvenient,  boot time has increased, have to reboot more often.  These are all little things they have added in updates to annoy the user in order for the user to go buy a new to upgrade.  ALL SALES TACTICS....

  • dangjalopy's avatar
    dangjalopy
    Newbie
    2 years ago

    It seems Roku no longer cares about us. I have been on a Roku longer than most and have always advocated for them but now 4 months after an update and still can’t watch discovery go I am moving to fire stick. So long idiots 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi dangjalopy,

      Thanks for sharing this in the Roku Community!

      We do apologize for the inconvenience this may have caused you. This is not what we aim for. Before we provide you with troubleshooting steps, what steps have you taken to reproduce the issue you're currently experiencing? In addition, is this an isolated case on a specific channel or all channels on your Roku device?

      With more detailed information, we'll be able to assist you further.

      All the best,

      Chel

      • Shell57's avatar
        Shell57
        Channel Surfer
        2 years ago

        Roku support, just so you know, I did all efforts to resolve the issue as provided by your support team as well as the Discovery Go team, but nothing worked on that particular model of Roku stick. In the end I upgraded to a new stick and the Discovery GO is now working. It upset me to resort to buying a new device but I did get an offer to get one at a discounted price.  Hopefully in the future when your push updates, please advise if they will affect certain models of your devices.