Forum Discussion
Papertrumpet
4 months agoReel Rookie
Same here. Re-login EVERY day on every Roku device. Devices are different models so software/firmware “problem” is negated. Internet connectivity is NOT the problem. The re-install “fix” doesn’t fix. Discovery+ help site isn’t. Chat Live option cancels as soon as you hit the “chat live” button when the automated answer-bot proves its stupidity. Need an answer that WORKS here, Roku. I pay for ad-free and I’m getting very bad service since this bug-ridden “update”.
RokuJharra-Q
4 months agoRetired Moderator
Hey everyone!
Thank you for bringing this issue to our attention. We would like to investigate it further to assist you.
Please provide the following information:
Please provide the following information:
- Device info (Settings > System > About)
- Tracker and GC (Home 5x, Back 5x)
- Which specific app(s) are affected? (Is this the only app affected?)
- A picture of the error code
- Channel build version
Thanks for your patience and help!
Roku Community Team
Roku Community Team