Discovery+ channel issues
I recently updated Discovery+ now every time I go to Discovery+ I have to re-login, this is bull**bleep**. What is being done about this!
Forum Discussion
12 Replies
The same is happening to me so I bought a new Roku TV, and now there’s an activation issue! Roku needs to get it together!
How are you subscribed to Discovery+? Do you subscribe directly with Discovery Plus, through Roku, or through The Roku Channel?
I did read that the Discovery+ app is being updated to use newer technology and layout that is based on the main Max app. Not sure if that update has gone through. If that has happened, then it's more of an issue with Discovery+, and not Roku.
And to add: Roku is only responsible for The Roku Channel app. All the other apps are created by their developers and/or services, who offer them through the Roku channel store.
It’s the new app, but throwing at discovery does not help me, has Roku reported this issue to discovery. I’m certain that all customers are going to have this issue as soon as it updates. I have 4 rokus’ and they all do it. The big hassle is that you have to enter the password every time you go to the app.
Hey Roku Community users!
Thanks for letting us know about the issue with the Discovery+ app on your Roku. I'm here to help! Just share the information below to get started.
- Do you subscribe to a standalone app or through Roku?
- What’s the OS version on your Roku device? Check it under Settings > System > About.
In the meantime try Removing and Reinstalling the app—it usually fixes. Restarting your Roku device before adding the app back can help, too.
If the issue persists, we recommend you contact the App provider for further assistance.
Looking forward to your response!
Roku Community Team
Me too
Same here. Re-login EVERY day on every Roku device. Devices are different models so software/firmware “problem” is negated. Internet connectivity is NOT the problem. The re-install “fix” doesn’t fix. Discovery+ help site isn’t. Chat Live option cancels as soon as you hit the “chat live” button when the automated answer-bot proves its stupidity. Need an answer that WORKS here, Roku. I pay for ad-free and I’m getting very bad service since this bug-ridden “update”.
- Hey everyone!Thank you for bringing this issue to our attention. We would like to investigate it further to assist you.
Please provide the following information:- Device info (Settings > System > About)
- Tracker and GC (Home 5x, Back 5x)
- Which specific app(s) are affected? (Is this the only app affected?)
- A picture of the error code
- Channel build version
Thanks for your patience and help!
Roku Community Team
