Forum Discussion

MaryLOUISE1's avatar
MaryLOUISE1
Newbie
2 years ago

Discovery + not working most of the time

My Discovery + channel isn’t working MOST of the time.  It goes to a black screen when I go to it. I’m sad about this, because it’s my favorite channel.
alexa23's avatar
alexa23
Reel Rookie
2 years ago

Thank you for the welcome... I've had a couple of Roku sticks for several years as a casual user and things have been working great so I've never needed tech support... However, recently I could not watch Discovery plus as it would stick at a black screen on launch... I checked my other stick same thing... I downloaded Discovery+ Android app connected to same router and that works fine... So I'm fairly confident this is a Roku server side event... Also, at least one other person reported similar problem (also searching the community forum there were similar reports in July)... I'm fairly tech savy and tried several things before contacting Roku support by chat... they are currently looking into it.... Following are some more details of what started happening in the last 4-5 days (same happens on both sticks):

  • Black screen on launch: Discovery+, Pluto
  • Stuck on initial logo screen on launch: Tubi, Vudu
  • Some channels I watch that have no problem: Peacock, Freevee, ABC, CBS, NBC, YouTube, Xumo
  • Software is up-to-date on both sticks.
  • Full restarts on both sticks and router
  • Removing the channels, restarting the device and reinstalling the channel produced the same symptom: either launch to "black screen" or launch to stick on initial logo screen.
  • The only change on my side was about the same time an update to the Roku app on Android came in and I was looking around and saw on my account in red text that my email was not confirmed so I went through the process of confirming it... (not sure how that could effect but I mention it because it was a change on my side)

So that's where I stand... Hoping to hear back from Roku support tomorrow...

 

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi alexa23,

Thanks for keeping in touch!

We appreciate the troubleshooting steps you've taken to try to resolve this issue. Please be advised that if you are still unable to play videos from one channel, videos from other channels play fine. Contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can reach them here.

Please keep us posted if you need further assistance or clarification.

All the best,

Chel