Season 2 Episode 8 of Dirk Gently on AMC+ via the Roku Channel seems to be missing the dialog and/or main audio track. Music and background/ambient noises are all audible, but dialog and some very "up-front" sound effects are basically inaudible. Please remedy this situation. Thank you.
Hi, jgchouinard
Thanks for reaching out regarding your concern about the Dirk Gently content on your AMC+ app on the Roku Channel. We're here to assist you.
Have you checked the other seasons and episodes, or other content on this app, to see if the same issue occurs? Additionally, we'd like to know what troubleshooting steps you have tried.
Keep us posted.
Roku Community Team
Yes, all other episodes of this season so far, as well as all of Season 1's episodes are fine. I haven't run into this issue with any other content on the app. I know it isn't a problem with my home audio system or the TV's audio settings because all other content plays fine. I tried changing the audio track and closed caption settings in the episode playback options, but there was only one available audio track and nothing made a difference. I attempted to watch the same episode directly through the AMC+ app (not Roku Channel), but apparently my subscription through Roku doesn't link directly to AMC+; I was unable to login and it kept asking me to subscribe. At any rate, it seems pretty clear that it's an issue with the audio mixing/mastering on that one specific episode.
Thanks for your time and support.
Thank you for your response and clarification, jgchouinard
In this case, we will coordinate this with our team for further investigation. We'll let you know once we have more information.
To help us investigate this issue further, could you send us a video of the issue occurring?
Thanks again,
Roku Community Team
