Forum Discussion

NancyEFinn70's avatar
NancyEFinn70
Newbie
2 years ago

DirecTV Stream stuck on homepage

I just renewed my DirecTV Stream channel and cannot access channel as it's stuck on home page.  I have already restarted the channel and restarted Roku more than five times, however I'm still stuck o...
makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago

After removing a channel, best practice is to restart** your Roku to clear its memory cache BEFORE reinstalling the channel. Without the restart you may not get a clean reinstall.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

  • wlw's avatar
    wlw
    Newbie
    2 years ago

    My Roku TV is stuck on the DirectV ad on the home page. I have volume control for the one channel playing in the background and that's it. I have tried multiple methods of troubleshooting provided through different google searches but nothing works. How do I get past the DIRECTV screen? It's been there for two days now. Any help would be greatly appreciated.

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      How are things? wlw,

      A cheerful welcome from the Roku Community!

      Thanks for reaching out to us about Direct TV. We're happy to assist.

      We would be happy to investigate further, but we need further details. Can you please provide us with the following information: 

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      • tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Steps to reproduce the issue

      Once we have this information, we can pass it along to the appropriate Roku team to investigate further.
      We look forward to working with you to help resolve this issue.

      Thanks,

      Arjiemar