Forum Discussion

JCornutt's avatar
JCornutt
Newbie
2 years ago

Directv Stream App Video Stops After 5 second

I am having the same issue and have deleted and added back. Updated the software and tried again with no luck. 
when I log in Direct TV it seems like it is going to open, then I get a message that there is an issue and try avoid.

app login
app playback
Channel crash
Channel login

1 Reply

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago
    Hi JCornutt,
     
    Thank you for reporting this issue to the Roku Community! We understand that you are unable to stream the Directv Stream App. We're happy to help.
     
    We would recommend the basic troubleshooting sequence below:
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the issue is persistent only with this app, we highly suggest that you contact Direct TV Support, as this error message may be specific on their end.
     
    Let us know if you have further inquiries.
     
    All the best,
    Janadee