Forum Discussion

JD76's avatar
JD76
Reel Rookie
2 years ago
Solved

Did they ever fix the audio problem using the DirecTV stream app?

It happens on multiple channels on multiple TVs within DirectTV.  Never had this issue with YouTubeTV.  Sound suddenly gets very loud and highly distorted (usually at during a critical sports play or...
app playback
  • RokuElmer-H's avatar
    RokuElmer-H
    2 years ago

    Hi, JD76!

    Thank you for reporting this issue to the Roku Community!

    We understand that you are experiencing a distorted sound issue with your DIRECTV service. We would like to take a step in and see how we can better isolate this case.

    Could you tell us when did this problem start occurring? Also, do you have any external devices connected to your TV, such as speakers, besides the Roku device? 

    You can also try the steps below and see if that helps.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    Note: Before proceeding, make sure you have your username and password handy since you will need to sign in again.

    If you need detailed instructions, you can refer to this support page on how to resolve a channel playback issue. 

    Let us know if you have any other concerns or if you'd like to start a new thread for different issues.

    Thanks,
    Elmer

JD76's avatar
JD76
Reel Rookie
2 years ago

 

I tried the suggested procedure on all of my TVs.  This morning, it happened again, so it is not fixed. Is this a DirectTV problem?

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi JD76,

Thanks for the follow-up!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Please let us know if there's anything else we can help you with.

Kind regards,
John

  • joebios01's avatar
    joebios01
    Streaming Star
    10 months ago

    More of Roku's DDD tactics:

    D - Delay

    D - Deny

    D - Defend

    Yes Roku Support the problems still occur and are substantially worse on OS v13.

     

    • joebios01's avatar
      joebios01
      Streaming Star
      7 months ago

      Other than ROKU SUPPORT closing out threads reporting the problems with FAKE solution claims!

      • JerryBudd's avatar
        JerryBudd
        Newbie
        2 months ago

        I'm going to guess the answer is NOTHING.  I've been having this exact issue for the past 3-4 years on different ROKU devices; my short term fix is to change the channel and then immediately switch it back.  The other suggested remedies do nothing.

        I've also noticed that as my ROKU devices (I have 6 or 7, including 2 Ultra's) age, they have started to drop the WiFi connection at an ever increasing rate. This is across all of my ROKU devices, no matter how close/far from the WiFi/router they are located, including an Ultra that is only 10 feet away.  We recently moved to another home (7 hours away) so we have a new ISP with new hardware - same issue.  Interestingly, when it happens the non-ROKU devices all stay connected to the WiFi system.

        The only solution I have found is to connect the Ultra that is physically close to the router with an Ethernet cable.  I think it's an aging problem with the H/W components in the ROKU.  I have (2) Apple TV's that don't have this issue connecting to the same WiFi, using the same TV's around the house.

        I used to be a vocal advocate for the ROKU brand, but not anymore.  ROKU's inability/unwillingness to take any tangible action to solve this issue has convinced me to not purchase any more ROKU devices (and I will be sharing that message with everyone within earshot).  I intend to replace them with new Apple TV hardware as I have had ZERO issues with Apple's hardware/software since purchase.