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Stanleybeagle's avatar
Stanleybeagle
Reel Rookie
2 years ago
Solved

Did all the basic stuff My streaming stick will boot up and then after a few minutes stop working.

I did all of the basic stuff recommended. Unplugged for 15 minutes. Made sure the device is in a well ventilated area. Checked all of the cables and power source.  Hit the reset button on the device.  Removed the USB extension to see if that was the problem. Attached to multiple TVs. Tried different HDMI inputs on the TV.  Factory reset the TV.

In the middle of doing a factory reset it stopped working. 

Not sure what to do next. 

app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, Sapphyre204!

    It is highly appreciated that you've brought this to our attention and we sincerely apologize for any inconvenience this may have caused you. No worries! We're here to find you the best resolution possible.

    In this case, it is strongly advised that you connect your Roku streaming stick to both an HDMI port and a power source for effective use. As for the remote, after changing it to a fresh new set of batteries, kindly try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, try to re-pair it again to see if this will make any difference. 

    Please let us know how it goes and we'll continue assisting you from there. Hope this helps!

    Best regards,
    Carly

6 Replies

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  • Stanleybeagle's avatar
    Stanleybeagle
    Reel Rookie
    2 years ago

    My Roku streaming stick will boot up. After a few seconds will go blank and the reboot again. 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Stanleybeagle,

    Thank you for posting here in the Roku community!

    We appreciate you letting us know about your streaming issues on your Roku device that keeps rebooting. We will work with you to know what went wrong so we can assist you further and fix the issue.

    For us to better understand the issue that you are experiencing, kindly provide us with additional information:

    • When did the issue occur?
    • Which Roku device are you having this issue with?
    • What software version is your Roku device currently in? (Check on Settings > System > About.)
    • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
    • Can you send us a photo of the running issue and specify where it leads you when it reboots as our reference?

    We look forward to hearing from you and looking closely into this issue. Thank you!

    Kind regards,

    Eunice

    • Stanleybeagle's avatar
      Stanleybeagle
      Reel Rookie
      2 years ago

      Sorry it’s been a while. Bern out of town.  

      • When did the issue occur?  About a month ago
      • Which Roku device are you having this issue with? Model 3810x. SN 2130D6851051
      • What software version is your Roku device currently in? (Check on Settings > System > About.). 12.5,5
      • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify). It’s in the boot up. No specific channels 
      • Can you send us a photo of the running issue and specify where it leads you when it reboots as our reference?  Nothing to show but a screen, then blank. 
      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Stanleybeagle,

        Hope you enjoy your recent vacation! I'd like to know how are you powering this device, if it is connected directly to a wall outlet or to the USB TV port.

        Please keep us posted!

        Thanks,
        Rey