Forum Discussion

DKHouse's avatar
DKHouse
Newbie
2 years ago
Solved

Device randomly changed to Discovery+app

My device randomly changed to Discovery+. Then it's freezez on this sign up or login account page. I need to reboot the system several times a day. I removed the chanel and completed any updates. I'm...
app feature
app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    4 months ago

    Katw1 Thanks for the post!

    I appreciate you sharing this information and we're here to help!

    In certain situations, restarting your Roku device can be an effective way to resolve the issue. For additional troubleshooting tips, feel free to check out our support article Issues playing content on your Roku device.

    In addition, double-check your subscription credentials to make sure they’re correct! You can do this easily on your Roku device by heading to Home > Settings > System > About. 

    Let us know how it goes.

    Roku Community Team

Katw1's avatar
Katw1
Newbie
4 months ago

I just renewed my discovery+ subscription neither one of my Roku TVs one is a TCL knows that I renewed the prescription and the discovery+ app does not know I renewed the subscription. All my safe stuff is gone. The whole channel is messed up you cannot uninstall it and reinstall it I need you to fix it plus they’re charging more a dollar a month. I expect to see what I pay, for I am managing it, my payments through RokuIt’s discovery+

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
4 months ago

Katw1 Thanks for the post!

I appreciate you sharing this information and we're here to help!

In certain situations, restarting your Roku device can be an effective way to resolve the issue. For additional troubleshooting tips, feel free to check out our support article Issues playing content on your Roku device.

In addition, double-check your subscription credentials to make sure they’re correct! You can do this easily on your Roku device by heading to Home > Settings > System > About. 

Let us know how it goes.

Roku Community Team