Forum Discussion

dsusant's avatar
dsusant
Reel Rookie
9 months ago
Solved

Device dropped from connection

I have 3 devices which have been working fine, but now the app says that one of them is "not available on this network".   I've tried resetting the stick.

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    9 months ago

    dsusant

    Welcome to the Roku Community!

    Thank you for bringing the issue with your Roku device to our attention. I’m here to help!

    Please specify the app you're having trouble with. In the meantime, try restarting your Roku device by unplugging the power cord for 10 seconds and then plugging it back in.

    Please keep us updated on your progress.

    Cheers,
    The Roku Community Team

    • dsusant's avatar
      dsusant
      Reel Rookie
      9 months ago

      On the Roku app on phone/laptop, looking at devices, one is shown as "not available on this network".

      I have tried unplugging it several times.  I've been using this device for about 6 years.

       

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        9 months ago

        Thanks for the update, dsusant 

        Have you made sure that the Roku Streaming Stick is connected to the same network as your mobile device to ensure that the Roku mobile app detects the Stick?

        In the meantime, we recommend you visit this support article that provides troubleshooting and guides on How to fix internet errors and issues on your Roku streaming device.

        Keep us posted.

        Thanks,
        The Roku Community Team.