Forum Discussion
It’s still not fixed. This thread shows Roku was notified at least 8 months ago. Unacceptable.
We appreciate you for joining us here at the Roku Community, Xenazeal!
Just to confirm, are you referring to Episode 1 Season 3 of the series Defiance? If so, may we know on what app/channel you were streaming when you discovered this issue? Once we have a clearer grasp of the situation, we will be able to recommend the appropriate next steps.
We hope to hear back from you as your satisfaction and convenience are what we aim for.
Kind regards,
Carly
- JohnHartshorn3 years agoBinge Watcher
I just checked again.
For season 3, the first episode is listed as "The World We Seize; The Last Unicorns" (both episode 1 and episode 2 with a run time of 1h 24m) only plays episode 2 - The Last Unicorns.
The second episode is labeled "The World We Seize (episode 1 with a run time of 43m) but again plays episode 2 - The Last Unicorns".
The next episode listed is Broken Bough (episode 3).
There is no episode 1 (The World We Seize).
This is on the free ad supported streaming ROKU channel.
- RokuCarly3 years agoCommunity Moderator
Thank you so much for giving us the precise information, JohnHartshorn!
Your satisfaction and convenience are what we aim for and with that, you can count on us that we will forward this to the appropriate Roku team for further investigation and fix this as soon as possible. In the meantime, your patience and understanding are highly appreciated. Once more information is available, we will make sure to update this thread. Thanks!
Let us know if there's anything else you'd want us to address; we'd be more than willing to listen and take action.
Kind regards,
Carly