Forum Discussion

MsMoxie's avatar
MsMoxie
Reel Rookie
3 years ago

Day Zero plays the wrong movie

The Roku Channel lists the zombie movie Day Zero (2022) with the correct picture and synopsis but some movie about earth’s resources plays when you select it.
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Soknows,

Thanks for posting in the Roku Community!

We understand that you're having a problem with the Roku app. Help is here. We suggest contacting the Amazon support team to report the issue and get help. In this case, a problem with that particular channel likely needs to be addressed with an update from them.

Please let us know if there is anything else we can do to help you.

Best regards,

John

MsMoxie's avatar
MsMoxie
Reel Rookie
2 years ago

RokuJohnB 

It’s happening to me in the Roku app on my actual Roku, so I don’t think it’s an Amazon issue. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi MsMoxie,

    Thanks for keeping us posted!

    We are grateful for the information. However, there are a few details we need.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Steps to reproduce the issue or behavior you see with the channel.

    We look forward to hearing back from you soon.

    Thanks,

    John

    • MsMoxie's avatar
      MsMoxie
      Reel Rookie
      2 years ago

      RokuJohnB 

      I posted that info above.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! MsMoxie,

        Thanks for the post,

        We have passed your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread. We appreciate your patience and understanding in the meantime.

        Thanks,

        Arjiemar