Forum Discussion

MsMoxie's avatar
MsMoxie
Reel Rookie
3 years ago

Day Zero plays the wrong movie

The Roku Channel lists the zombie movie Day Zero (2022) with the correct picture and synopsis but some movie about earth’s resources plays when you select it.
Soknows's avatar
Soknows
Newbie
3 years ago

I am also having the same issue while trying to view through Roku free app on my Firestick.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Soknows,

    Thanks for posting in the Roku Community!

    We understand that you're having a problem with the Roku app. Help is here. We suggest contacting the Amazon support team to report the issue and get help. In this case, a problem with that particular channel likely needs to be addressed with an update from them.

    Please let us know if there is anything else we can do to help you.

    Best regards,

    John

    • MsMoxie's avatar
      MsMoxie
      Reel Rookie
      2 years ago

      RokuJohnB 

      It’s happening to me in the Roku app on my actual Roku, so I don’t think it’s an Amazon issue. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi MsMoxie,

        Thanks for keeping us posted!

        We are grateful for the information. However, there are a few details we need.

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Steps to reproduce the issue or behavior you see with the channel.

        We look forward to hearing back from you soon.

        Thanks,

        John