Forum Discussion

mjlichter's avatar
mjlichter
Reel Rookie
2 years ago
Solved

Daily Wire App not working on my Ultra

I installed Daily Wire over a month ago (maybe two).   I am able to go into the app ok before I sign into my account.  However, when I sign in, a screen shows up with my subscription information and ...
App Feature
  • Looger's avatar
    Looger
    2 years ago

    Up to this point, the app was always fully up to date.

    Just manually updated the app AGAIN.

    There was an update which occurred  without issue, and the channel now appears to work correctly.

    To everyone, update the app and it will hopefully work.

     

    Bob

     

     

Looger's avatar
Looger
Channel Surfer
2 years ago

When I'm NOT signed into the app, it opens normally, but I can't access much of the content.

When logged in and I try to open the app, it initially shows the "Daily Wire" logo.  Then the screen goes dark, there is a spinning circle in the middle of the screen like it is loading, then I'm bounced back to the Roku home screen.

I uninstalled the app, restarted TV/Roku (several times, in fact).  Then reinstalled and assured the app was up to date.  My Roku system is completely updated as well.

One time, I signed back in and on a whim, instead of trying to go the app's home page, I selected search, entered a term ("What We Saw") and was able to watch a premium program.

I was able to access the app via a back door, so to speak. However, from there, I cannot navigate anywhere else.  

I'll exit the app, and when I reopen the app, it immediately crashes as described above.

Bob

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Community users.

Thanks for letting us know about the issue you've encountered with the Daily Wire app on Roku.

We'd like to gather more details regarding the issue so we can take a closer look at this for investigation. Kindly provide the information below:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • A photo or video clip referring to the issue,

Once we gather the details requested above, we'll be able to forward it to the appropriate Roku team for further investigation. Actions will be taken accordingly to address the issue at hand.

We hope for your response.

Best wishes,
Kash

  • Looger's avatar
    Looger
    Channel Surfer
    2 years ago

    Channel (app) v 2.2, build 4.

    TCL55R635 TV (Roku OS)

    SN X00300C44GUP

    Device ID: S05E40744GUP

    Software version 12.5.5, build 4177-88.

    Tracker id: not sure how to post a picture, but I will try.

     

  • mjlichter's avatar
    mjlichter
    Reel Rookie
    2 years ago

    Model:  4802X - Roku Ultra

    serial number:  X0100079AHFN  

    Device ID:  S0DA22A9AHFM

    Software OS/version:  12.5.5 build 4174-C2

    Channel:  DailyWire+ Version 2.2 Build 4

    Tracker ID:  FN-132-316

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Thanks for providing the information, mjlichter Looger 

      We'll forward the details we have gathered to the appropriate Roku team for investigation. They'll review the issue and work on it.

      Additionally, we'll provide updates once further developments regarding this case have been conducted.

      We hope for your patience and understanding as we work on this.

      Best wishes,
      Kash

      • BeetleB's avatar
        BeetleB
        Newbie
        2 years ago

        I have been having the same issue on my Roku TV. I rarely use the Roku apps so it is not an issue, but I can verify that the issue is really on all 4 of my Roku TVs. I am very interested in the resolution 

  • Jeannette07's avatar
    Jeannette07
    Newbie
    2 years ago

    Hi I am having the exact same issues when I am logged into daily wire plus and try opening the app it looks like it wants to load but then goes back to Roku home screen. I have also checked for updates and uninstalled and reinstalled. 

    Roku device model: onn.model 100012588

    Serial #: X00000FASSKH

    Device Id: S06SC09ASSKH

    Software os/version: 12.5.5 build 4174-CM

     

    Channel: Daily wire+ version 2.2 build 4

    Tracker ID : KH-142-694

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      We're grateful to have you here in the Roku Community, Jeannette07!

      We appreciate you letting us know about the playback issues you are currently experiencing with the Daily Wire channel. We'd be happy to coordinate this with the appropriate Roku team to include your device in the investigation process.

      Rest assured that we have already forwarded your device's information to the team, and once we've been notified of updates from them, we will make sure to let you know. 

      In the meantime, your patience and understanding are highly appreciated. as we work on this.

      Best regards,
      Carly