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CindyLeigh's avatar
CindyLeigh
Streaming Star
3 years ago
Solved

Daily Wire app not playing after pausing

As of May 13, 2023 the Daily Wire app will not play after I pause it.  It just freezes up and I have to hit the home button to get out.  I have uninstalled, restarted, and reinstalled everyday for the last two weeks, I have contacted Daily Wire, but the problem seems to be on Roku's end.  This is beyond annoying and please don't tell me to uninstall, restart and reinstall again, I'll go insane.  

app playback
  • AvsGunnar's avatar
    AvsGunnar
    3 years ago

    CindyLeigh 

    Looks like the Daily Wire may just be a little buggy.  I played a few titles and ran into the non-resuming after pause issue as well. 

    When I ran into the issue, I pressed the OK button on the Roku remote.  This reloaded the content from the beginning.  However, was able to pause and unpause successfully after that for that episode and others as well.  (Basically works for entire session after pressing OK once).

    This worked until the next time I launched Daily Wire.  As soon as I launched the episode, I had to press the OK button immediately so that the episode could reload and basically "unstick" the pause/unpause issue/bug.

    You may just have to get in the habit of pressing the OK button immediately after you start your initial episode so that you can use the pause feature during your viewing session.  You should contact Daily Wire and alert them of this issue and the workaround so they can address it.  The channel/app developers are responsible for the development, maintenance, and fixes to make sure it works with the Roku platform.

    https://support.dailywire.com/hc/en-us  (Look for the Contact Us button on lower right).

20 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi CindyLeigh,

    Welcome to the Roku Community!

    Thanks for letting us know about the behavior you are seeing with your Roku device when playing content on The Daily Wire channel and we appreciate the troubleshooting steps you've done so far. 

    We would like to know how to identify and resolve any playback issues. Can you please verify where are you currently located? Was there a software update?

    One additional suggestion we would like for you can check for a manual system update by navigating to Home > Settings > System > System update > Check now and see if you notice any difference.

    Please keep us posted and we'll continue assisting you from there.


    Best regards,
    Mary

    • CindyLeigh's avatar
      CindyLeigh
      Streaming Star
      3 years ago

      It says All Software is up to date.  It's clear by the date that I started having the issue and the last update, that the last update has caused the problem.  And I know from reading the Roku forum from 2021, that an update caused issues with Daily Wire.  Please fix this.  

      CindyLeigh

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi CindyLeigh,

        Thanks for following up.

        We appreciate your feedback and we’re sorry you're having trouble with Daily Wire on Roku.

        We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
        • tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • steps to reproduce the issue you are seeing

        Once we have this information, we will be able to investigate further.


        Best regards,
        Mary

    • Deedrahsue's avatar
      Deedrahsue
      Newbie
      3 years ago

      Mine says the app is up to date, still not pausing & playing on my Hisense Roku Tv. Very frustrating 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi Deedrahsue,

        A warm welcome to the Roku Community!

        We understand that you're having an issue with the Daily Wire channel. We'll be more than glad to assist you with this. Would you be so kind as to elaborate on the issue you're experiencing? Are you seeing any error codes or messages when the issue occurs? Also, what troubleshooting steps have you taken to resolve the issue?

        We'd appreciate your response.

        All the best,
        Kash

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      3 years ago

      Hi Brianmh1972 Dwhiting,

      Thanks for posting here in the Roku Community!

      Could you provide us with more details about your concern? What are the steps to reproduce the issue you are seeing? Does the issue only occur on that specific channel or all channels on your Roku device? What troubleshooting steps have you already taken to try to resolve the issue?

      With more details, we will be able to assist you better.

      All the best,

      Chel

      • Jcompton4109's avatar
        Jcompton4109
        Newbie
        3 years ago

        I'm having the same problem with the daily wire app not playing after pausing, rewinding or fast forwarding.  Very annoying!!

  • JSLocke's avatar
    JSLocke
    Newbie
    3 years ago

    Same here. It's really frustrating, especially with the fact that (if I remember correctly) you can operate the non member exclusive videos just fine, pause, rewind, fast forward, etc. It's only the member exclusive videos you can't operate normally, again, if I remember correctly. 

    I also tried the pausing right away and letting it reset the video, but that didn't work for me. 

    • CindyLeigh's avatar
      CindyLeigh
      Streaming Star
      3 years ago

      What I do is pause right away, and then return the screen that says "START" (usually the Michael's show because I usually watch that one first) and that (KNOCK WOOD) always works.  Make sure you have also contacted Daily Wire on their website at https://support.dailywire.com/hc/en-us because I am paying member and it should work!  

      Please keep people posted on the roku help as well to keep everyone updated.  

      Good Luck!

      Cindy