Forum Discussion

cspghgrl's avatar
cspghgrl
Reel Rookie
3 years ago

Cyrano De Bergerac 1990 is playing the wrong Cyrano De Bergerac movie.

Over a year later and they still haven't fixed it.  You'd think they would notice by now.

3 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi cspghgrl

    Thanks for bringing this to our attention.

    Could you tell us more about the issue you're experiencing? What channel you are accessing the content from? Please confirm to us as well the name of the movie. We'll be able to further assist you from there.

    We look forward to your response.


    All the best,
    Kariza

    • cspghgrl's avatar
      cspghgrl
      Reel Rookie
      3 years ago

      I searched from Roku menu for the 1990 version of Cyrano de Bergerac with Gerard Depardieu. Local Now was the channel that listed it as playing for free.  The Criterion Channel and Broadway HD listed as requiring subscription so I did not try those.

      When I selected Local Now, the black and white 1951 version with Jose Ferrer started playing instead.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi cspghgrl,

        Thanks for bringing this to our attention at Roku Community!

        We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to let the Community know.

        We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.
         

         

        Best regards,
        Mary