Forum Discussion

JML500's avatar
JML500
Newbie
2 years ago

CW app or channel freezes after commercials. Roku Express.

CW Channel freezes after commercials, I did the following: Remove the CW app/channel. Update the Roku Software (probably not needed as you will reset it anyway) Reset the Roku. Under "Settings" g...
app playback
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thanks for the added information, julies1961.

In this case, let's try to troubleshoot this app to refresh its system. Kindly try to follow the steps provided below:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

We need to make sure that these steps have been done precisely to work. For more detailed information regarding this matter, you may visit this support article: How to resolve a channel playback issue

Keep us posted on how it goes!

Warm regards,
Carly

julies1961's avatar
julies1961
Reel Rookie
2 years ago

Have already did this several times and didn't resolve the issue.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, julies1961.

    Thanks for keeping us posted. We appreciate the troubleshooting steps you've tried so far.

    Since this is an isolated case involving the CW app exclusively, we strongly advise that you coordinate this with their Support team for further assistance and clarification.

    Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. Their app might need an update.

    You may reach them here: CW Support

    We hope this will get sorted out soon so you can continue streaming at your convenience.

    Regards,
    Carly