Forum Discussion

tmorse1's avatar
tmorse1
Streaming Star
2 months ago
Solved

CW app doesn't sync audio and video after a commercial

Beginning a few days ago, I began experiencing a problem on only the CW app on my Roku 3 player: coming out of a commercial break, the audio and video feed are out of sync, If I back arrow out of the program and then resume it, they are back in sync until the next commercial break, whence they again come back out of sync. Again, this is happening only on the CW app and no others. I've tried restarting Roku, uninstalling and reinstalling the app, and swapping out the HDMI cable, but the problem persists.

Is anyone else having this problem with the CW app? Anyone with a solution that works?

Thank you,

Terry

app playback
  • RokuJohnB's avatar
    RokuJohnB
    2 months ago

    Hey tmorse1,

    Thank you for your troubleshooting efforts.

    Since the app developers manage the channels on Roku, you will need to address any issues through an update from them. 

    Let us know if you need further assistance.

    Roku Community Team

9 Replies

  • pgdoitnow's avatar
    pgdoitnow
    Reel Rookie
    24 days ago

    Experiencing the same problem.  I have never viewed CW on the app until a week ago. I suspect it’s the CW app. I think it’s  **bleep** programming for inserting their ads. Notice that the ad does a fast forward and then the voice audio are out of sync. Sometimes they recalibrate after another ad break. In addition I’ve never experienced the excessive number of ads for one episode in any other streamer. 

    • pgdoitnow's avatar
      pgdoitnow
      Reel Rookie
      23 days ago

      I reported the issue to CW technical support via their support page. 

      • pgdoitnow's avatar
        pgdoitnow
        Reel Rookie
        21 days ago

        It appears CW installed a workaround in their streaming software to fast forward after the ad insert completes to re-sync the audio and video. I watched the same episodes on CW last night and the stream re-sync'd each time after the ad was done.

  • SuaSponte2000's avatar
    SuaSponte2000
    Binge Watcher
    25 days ago

    I have the same issue.  I'll be uninstalling the CW app.  I'm thinking about ditching ROKU too.  Too many problems go unresolved!

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 months ago

    Hey tmorse1,

    Thank you for your troubleshooting efforts.

    Since the app developers manage the channels on Roku, you will need to address any issues through an update from them. 

    Let us know if you need further assistance.

    Roku Community Team