Forum Discussion
i'm having the same issue and would appreciate an answer.
- RokuCarly2 years agoCommunity Moderator
A warm welcome here at the Roku Community, Paulinmuskoka Sam1307
Thanks for bringing this to our attention and for reaching us here. In this case, we highly suggest reaching out to their Customer Support for further clarification and assistance. You can also contact their direct line at (800) 461-1542.
Feel free to let us know if you have further queries or create a new thread for different concerns.
Kind regards,
Carly- Jetprop82 years agoStreaming Star
Oct 18, 2023 There are many consistent complaints about the CTV app in Canada, their response does is, you get an email that you have to prove you have an issue with their app. I've been complaining for years on the CTV app and it still has the same issues. 1) I pick a retro show series and there is no menu to pick a series or episode. 2) Before the episode begins I get 4 commercial ads and after that -the spinning wheel and no show begins. 3) I have to keep logging in to the app because it doesn't remember my acct name. 4) I then have to use a verification code on my TV screen, run to my iMac, login and provide the verification code to their CTV.ca/activate page. Then run upstairs to my Tv to begin watching. It's absurd. I already pay for these channels with my TV provider Cogeco and at times the CTV app does not accept my credentials to try to sign in. 5) The app plays ads constantly even before I can watch a show. 6) Yes i have tried removing the app and reinstalling, still doesn't correct these issues. I don't have these problems with free apps like Plex, or Pluto, or Netflix which I pay for - they work far better than these national TV network apps in Canada.
- RokuEuniceL2 years agoRetired Moderator
Hi Jetprop8,
Thanks for posting here in the Roku Community!
We're glad to assist you with your problem with your CTV app. We'd like to know more about it so we can further assist you. Please provide us with more details.- Are you getting any error messages or error codes while trying to play a content?
- Have you tried updating the app?
- Have you tried updating your software?
We'll be waiting for your response.
Kind regards,
Eunice