Forum Discussion

KrymsonPyrate's avatar
KrymsonPyrate
Newbie
2 years ago
Solved

CTV App and Local News not being offered suddenly

Hi Roku We are having an issue with the OnAir portion of the CTV App. When we log in we would always find CTV News London (where we live) and watch it every morning. However lately it is only giving...
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi KrymsonPyrate,

    Thanks for the first post in the Roku Community!

    In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

    For detailed instructions, refer to this Support link: How to resolve a channel playback issue

    Please let us know how it goes.

    All the best,

    Chel

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi KrymsonPyrate,

Thanks for the first post in the Roku Community!

In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

For detailed instructions, refer to this Support link: How to resolve a channel playback issue

Please let us know how it goes.

All the best,

Chel

Dmatthews2004's avatar
Dmatthews2004
Channel Surfer
2 years ago

I found the CTV app but when I try to add it to my tv the add button isn’t working?

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Dmatthews2004,

    Welcome to the Roku Community!

    We're sorry for the delay in responding about this CTV channel and thanks for reaching out.

    If you're still experiencing the issue, please let us know if the Add option on your TV screen is grayed out. Or take a picture of it and share it here so that we can have a reference on the issue.

    Please keep us posted!

    Regards,
    Rey

    • TamaraMcMullen's avatar
      TamaraMcMullen
      Channel Surfer
      11 months ago

      Add button is grayed out for me.

      • Dmatthews2004's avatar
        Dmatthews2004
        Channel Surfer
        11 months ago

        Me too. 

    • Dmatthews2004's avatar
      Dmatthews2004
      Channel Surfer
      11 months ago

      Good evening 

      I still can’t add this channel

    • Dmatthews2004's avatar
      Dmatthews2004
      Channel Surfer
      11 months ago

      It’s still greyed out.