Forum Discussion

Tsunami's avatar
Tsunami
Reel Rookie
2 years ago

Crazino is not opening. Does anyone have the same problem?

It started yesterday where I can not open the app and play. Is it currently down or why would it not open? 

5 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    Tsunami 

    I just installed it on my Ultra 4660 to test and it seemed to open and play fine. (US based device).

    Try the Remove, Restart, Reinstall procedure.

    1. Remove Crazino channel/app from Roku device.

    2. Perform a System Restart (Settings/System/Power/System Restart or Settings/System/System Restart)

    3. Reinstall Crazino back to the Roku device. 

    • Tsunami's avatar
      Tsunami
      Reel Rookie
      2 years ago

      it did not work. Thank you for the suggestion!

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        2 years ago

        Hi Tsunami ,

        We appreciate you for posting in the Roku Community!

        Thanks for letting us know about the behavior you are seeing with your Roku device when playing content on the Crazino channel and we appreciate the troubleshooting steps you've done so far. 

        One additional suggestion we would like for you to try is you check for a manual system update by navigating to Home > Settings > System > System update > Check now and seeing if you notice any difference.

        We also recommend taking a look at our Support page to troubleshoot any playback issues: How to resolve a channel playback issue | Official Roku Support

        If the issue remains unresolved, we recommend reaching out to Crazino directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist.

        Please let us know how it goes!


        Best regards,
        Mary