Forum Discussion

Brandee3874's avatar
Brandee3874
Newbie
8 months ago
Solved

Crave App Viewing Options Gray

My app has a large number of gray boxes instead of showing actual content.  If you click on them you get an message that something went wrong.  I have tried suggestions provided by support but no luck.  Roku sends me to Crave and Crave sends me to Roku.  Any ideas?

app feature
  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, Brandee3874 

    Thanks for posting here in the Roku Community.

    We understand your concern about the Crave app's gray viewing options. We advise you to contact the Crave app's support team directly to inquire further about a workaround or request an update to resolve the issue since channel providers on the Roku platform maintain their own app.

    For more information, please refer to Crave - Contact us | Support

    We hope this will be sorted out soon, and let us know if you have further concerns or inquiries. We're here to help.

    Best wishes,
    Kash

4 Replies

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      26 days ago

      Hey, TamaraMcMullen​.

      Thanks for chiming in!

      As checked, this could be a regional restriction on your Roku account. To help you solve this, try creating a new Roku account and performing a factory reset on your Roku device to make sure that your account is set to your current region.

      We hope that helps!

      Roku Community Team

      • TamaraMcMullen's avatar
        TamaraMcMullen
        Channel Surfer
        10 days ago

        I have tried this and i can't put in my region am in Canada and wont let me put in a postal code. Factory reset is what starred this problem for me 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, Brandee3874 

    Thanks for posting here in the Roku Community.

    We understand your concern about the Crave app's gray viewing options. We advise you to contact the Crave app's support team directly to inquire further about a workaround or request an update to resolve the issue since channel providers on the Roku platform maintain their own app.

    For more information, please refer to Crave - Contact us | Support

    We hope this will be sorted out soon, and let us know if you have further concerns or inquiries. We're here to help.

    Best wishes,
    Kash