Forum Discussion

Brandee3874's avatar
Brandee3874
Newbie
12 months ago
Solved

Crave App Viewing Options Gray

My app has a large number of gray boxes instead of showing actual content.  If you click on them you get an message that something went wrong.  I have tried suggestions provided by support but no luc...
app feature
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    5 months ago

    Hey, TamaraMcMullen​.

    Thanks for chiming in!

    As checked, this could be a regional restriction on your Roku account. To help you solve this, try creating a new Roku account and performing a factory reset on your Roku device to make sure that your account is set to your current region.

    We hope that helps!

    Roku Community Team

RokuTakashi's avatar
RokuTakashi
Community Moderator
12 months ago

Hi, Brandee3874 

Thanks for posting here in the Roku Community.

We understand your concern about the Crave app's gray viewing options. We advise you to contact the Crave app's support team directly to inquire further about a workaround or request an update to resolve the issue since channel providers on the Roku platform maintain their own app.

For more information, please refer to Crave - Contact us | Support

We hope this will be sorted out soon, and let us know if you have further concerns or inquiries. We're here to help.

Best wishes,
Kash