Forum Discussion

Geewilla's avatar
Geewilla
Reel Rookie
2 years ago
Solved

Crave app not working on Roku tv

It is the only app that will not open and allow me to sign in.  There is a button on my Roku remote for Crave, nothing happens.  I’ve been able to successfully log into both Netflix and Prime when clicking on those buttons; a QR code appeared.  I’ve been in a chat with Crave for the last hour with no resolution.  So frustrating and no refund!!

 

8 Replies

    • socisse's avatar
      socisse
      Reel Rookie
      3 months ago

      Not sure if this is the issue on your side, but seems like Roku is sleeping with crave and has an evil plan to makes crave more money aka, blocking any plans with ads on roku devices. Wich is weird because I have prime with ads and netflix with ads on my roku tv and no issue playing ads. Other possibility, Crave is a bunch of noobs who dont know how to code plan with ads on roku tv.

      TLDR, only premium plan works on roku tv.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Geewilla, where are you located?  Crave is only available in Canada.  Assuming you are located in Canada, if you search for "Crave" in the "Streaming Store" does it show up?  If not, then it's likely that your Roku account isn't associated with Canada.

    • Geewilla's avatar
      Geewilla
      Reel Rookie
      2 years ago

      My Roku account is linked in Canada, as is my Crave account;  interesting suggestion though.  Still no success adding Crave as a streaming channel;  it doesn’t even appear when searching.  Crave technicians are still working on the issue.  All solutions they’ve suggested have not solved the problem.  The only way we can watch anything on Crave, on our t.v., is via AirPlay from my iPad.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Geewilla, if Crave doesn't show up when you search Streaming Channels, there are only two possibilities:

        1. You have a very old device that doesn't support the app (not likely).
        2. Your Roku account isn't associated with Canada.

        That's it.  #2 is much more likely.  Unfortunately, the only way I know of to determine that your Roku account isn't associated with Canada is to search for apps that are only available in Canada.  You've done that and Crave isn't found, therefore I have no doubt that your Roku account isn't associated with Canada.

        Maybe someone like RokuCarly could verify what region is associated with your Roku account.