Forum Discussion

ChrisP5's avatar
ChrisP5
Reel Rookie
3 years ago

Crashing and going back to Roku screen

The Roku stick is plugged into the HDMI port on the back of the TV and has the power cable plugged into the wall outlet and the power connection port on the stick.

1 Reply

Replies have been turned off for this discussion
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Hi ChrisP5,

    Thanks for posting in the Roku Community!

    We appreciate you letting us know about the issue. Does this issue only occur on a specific channel, or does it affect the rest of them? Have you tried using an alternative network, such as a mobile hotspot, to see if the problem persists?

    We also recommend performing a system restart from Settings>System>Power>System restart.

    Let us know how it goes, and we will continue taking care of this.

    Regards,

    Rey