Forum Discussion

ntulley's avatar
ntulley
Newbie
6 years ago
Solved

Crashing and going back to Roku screen

Since an update, I think, last night. No matter what channel I am on, Roku will randomly crash and go back to the Roku screen. It will remain on this screen until I turn off my TB for a few minutes. T...
crashing back to home screen
  • RokuTannerD's avatar
    RokuTannerD
    6 years ago
    Hi there

    Thanks for reaching out. Please follow the steps outlined here to help update your device:
    https://support.roku.com/article/115012351368

    This should help get things back on track. Please let us know if you are still encountering an issue after performing a system update.

    Thanks,
    Tanner
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for the posts.

    We believe that this issue will be resolved in a future update.


    Thanks,
    Danny

Shantih's avatar
Shantih
Channel Surfer
5 years ago

I had a similar problem with my Streambar. In my case I found that turning off “1-touch play” under the System - Control Other Devices menu fixed this issue for me.

Taylorhoff's avatar
Taylorhoff
Reel Rookie
4 years ago
@Shantih wrote:

I had a similar problem with my Streambar. In my case I found that turning off “1-touch play” under the System - Control Other Devices menu fixed this issue for me.

This worked on my brand new streambar that I was having issues with today. Thanks! 

  • MommaGigi's avatar
    MommaGigi
    Channel Surfer
    4 years ago

    Mine is unchecked.