Forum Discussion

Viceroy's avatar
Viceroy
Channel Surfer
3 years ago
Solved

Coronation Street on ITVX Roku APP

Does anyone know why ITVX has not updated Coronation Street & Emmerdale on the ROKU ITVX App since Dec 31st. Yet the programs are available on ITVX Website to watch?

  • Viceroy's avatar
    Viceroy
    3 years ago

    It looks like the Coronation Street issue has been sorted 😉

  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello Viceroy

    Thanks for the update! We're glad to know it's working now!

    For future reference, you can do initial troubleshooting by doing System Update:  (Settings > System > System update > Check now)

    Please let us know if there's anything else we can help you with. Happy Streaming!


    Regards,
    Karla

    • Viceroy's avatar
      Viceroy
      Channel Surfer
      3 years ago

      Strange! I've looked all over Google and not a thing?

  • Dotty's avatar
    Dotty
    Newbie
    3 years ago

    The layout on ITVx is different and the episodes are grouped together.  To get the episode's after 31st Dec toggle to series 64 and voila there they are!!. Hope this helps

  • leonathorpe's avatar
    leonathorpe
    Newbie
    3 years ago

    I have the same issue I hope it gets resolved soon, is there somewhere it can be reported to? 

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello @everyone

      We appreciate you reaching out to the Roku community!

      In some cases, removing the affected channel and then reinstalling it helps. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

      For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

      If the issue persists from one channel/content after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

      Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.


      Regards,
      Karla

      • Viceroy's avatar
        Viceroy
        Channel Surfer
        3 years ago

        Thanks for that. I'll try it out! 😉

  • Nuts101's avatar
    Nuts101
    Newbie
    3 years ago

    Here here, I was wondering the exact same thing! Thanks for raising it.