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bjedrick's avatar
bjedrick
Streaming Star
3 months ago

Continuing problem with black screen and remote lockups

Finally the error screen stayed on long enough to read it.  It is error 020.  Here is what I could copy: HDGP (or HDCP error detected To play this content, all HDMI connections must support high ba...
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bjedrick's avatar
bjedrick
Streaming Star
3 months ago

This morning I was finally able to get the Roku device plugged back into the HDMI slot, plugged Roku and TV back in, turned on TV and all was fine.

After all this I am convinced that the problem is with the Roku Channel, since I have not had the problem when watching any other channel, and the hardware and network have not changed.  I have used the Roku Channel without problems since 2021, and this problem just started in April of this year.  If it continues on the Roku Channel, I will add more channels and avoid that one in the future.

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Please let me know if you have found what is causing this error 020 and that it has been corrected.  Thanks

  • bjedrick's avatar
    bjedrick
    Streaming Star
    3 months ago

    Sat Apr 12 9:30pm.  Roku channel continues to freeze remotes after 30 min of watching series episode.

    • bjedrick's avatar
      bjedrick
      Streaming Star
      3 months ago

      I was able to watch something on another channel with no problems, so this proves the problem is only with the Roku Channel.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 months ago

        Hey bjedrick,

        Thanks for letting us know all that you've done! We appreciate the troubleshooting steps you've taken so far.

        If the problem continues, try the additional suggestions below:

        1. Try a different HDMI input on your TV.
        2. If possible, try using a different HDMI cable (less than 6 feet long) to ensure the cable you currently use is free of defects.
        3. Your Roku player will be switched directly to your TV using an HDMI switch.
          Note: Not all HDMI switches support HDCP. Check your device, review online documentation, or contact the manufacturer.
        4. Try another TV that supports HDCP, if possible.
        5. If you use a computer monitor, try a TV that supports HDCP, if possible.
        6. Try using different display settings on your Roku player. These settings are under Settings > Display type.
        7. If you see the "HDCP Error Detected" message or purple screen for the first time after setting up your Roku player, ensure your TV  supports HDCP. 

        We hope this helps. Keep us posted if the problem persists.

        Cheers,
        The Roku Community Team