Forum Discussion

bjedrick's avatar
bjedrick
Streaming Star
3 months ago

Continuing problem with black screen and remote lockups

Finally the error screen stayed on long enough to read it.  It is error 020.  Here is what I could copy:

HDGP (or HDCP error detected

To play this content, all HDMI connections must support high bandwidth digital content.

1.Unplug Roku player from TV.

2.Turn off TV and unplug power cords for Roku player and TV.

3.Reconnect Roku player.

4.Reconnect power cords and turn on TV.

I am at step 3 and my nerves are not good enough to plug the Roku player back in. Have to wait for a neighbor to do it for me tomorrow.

I have not changed hardware since it was first installed in 2021, nor has the network connection changed.  If this does not fix it, does that mean my Roku player has gone bad?

 

8 Replies

  • bjedrick's avatar
    bjedrick
    Streaming Star

    This morning I was finally able to get the Roku device plugged back into the HDMI slot, plugged Roku and TV back in, turned on TV and all was fine.

    After all this I am convinced that the problem is with the Roku Channel, since I have not had the problem when watching any other channel, and the hardware and network have not changed.  I have used the Roku Channel without problems since 2021, and this problem just started in April of this year.  If it continues on the Roku Channel, I will add more channels and avoid that one in the future.

    .

    Please let me know if you have found what is causing this error 020 and that it has been corrected.  Thanks

    • bjedrick's avatar
      bjedrick
      Streaming Star

      Sat Apr 12 9:30pm.  Roku channel continues to freeze remotes after 30 min of watching series episode.

      • bjedrick's avatar
        bjedrick
        Streaming Star

        I was able to watch something on another channel with no problems, so this proves the problem is only with the Roku Channel.