Forum Discussion

jff6791's avatar
jff6791
Channel Surfer
7 months ago
Solved

Continue Watching List Removed from ESPN+

Several days ago the "Continue Watching" list stopped showing up on the ESPN+ app.  We have contacted ESPN support and according to them it's a Roku issue.   This list still shows up on the ESPN+ phone app.  We have tried a system reset on the Roku and logging out/in on ESPN/Disney account and neither have solved the problem.  

  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    We appreciate the reply, voicedude 

    Got it. As of the moment, our team is still working on the issue. 

    In the meantime, we would recommend reaching out to ESPN+ support and letting them know about your concern to speed up the investigation since features like this are directly managed by the channel providers.

    Thanks,
    Kash

  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Hey everyone,

    We're aware that some of you are having trouble with the ESPN+ Continue Watching list, and we're currently investigating this issue.

    We'll keep you updated as soon as we have more info.

    For additional assistance, please reach out to ESPN+ Support for further assistance.

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    Thanks,
    The Roku Community Team

52 Replies

  • hbkat's avatar
    hbkat
    Channel Surfer
    7 months ago

    Not only is my continue watching list gone but the games on Power Play on demand are only there 2 days. They used to be up for 3 cays because I could watch the games that were blacked out in my area. I think it's a Disney problem. Disney, Roku and ESPN need to get together to fix this problem that the customer are dealing with. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      7 months ago

      Hi, hbkat 

      Welcome to the Roku Community.

      To ensure that we understand your concern, you have a concern regarding the continue-watching list and on-demand content of Disney+ with ESPN. Please provide the requested information above this thread so our team can investigate further.

      In the meantime, you can reach out to the channel provider that provides the Power Play on-demand content since channel providers on Roku directly maintain their own app and content. Once acknowledged by their support team, they can provide a potential workaround or may update their app to resolve the issue.

      Please keep us posted.

      Best wishes,
      Kash

      • auggie8492aiu's avatar
        auggie8492aiu
        Reel Rookie
        7 months ago

        Mine started over 3 weeks ago. After over an hour and a half on line chat with ESPN+ rep, they redirected me to ROKU saying it was an apparent build problem on their end because their app is up to date. Before calling ROKU, I did the standard unplug device and router, waited 5 minutes, replugged, checked updates on the ESPN+ app, deleted the app and re-installed it. All to no avail. After nearly an hour on the phone with the ROKU rep, and going through all the above steps again, still no success. The rep advised they would forward it to “The Team”, and they would look into it. They also said someone would contact me. Still waiting for that call. That was 3 weeks ago. Saw the function appear the other day for half a day, then, “poof”, gone again. I have to go to my computer to delete all the games from my list. Hopefully the next update will fix this annoying problem?

  • Asellus's avatar
    Asellus
    Streaming Star
    7 months ago

    Thanks for posting this. I was wondering what happened. I thought ESPN had removed it intentionally for some reason with their November 5th update of the Roku app. I had to search for the one I was watching, which was a little annoying, but at least it left off where I was at.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      7 months ago

      Hi, jff6791 Asellus 

      Thanks for posting here in the Roku Community.

      Our team appreciates you for bringing this matter to our attention, and we would like to collect further details regarding the removed Continue Watching List of the ESPN+ app so this can be investigated. Can you please provide the information below:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

      We hope for your response along with the requested details. We'll work on this issue to be addressed in a timely manner.

      Best wishes,
      Kash

      • jff6791's avatar
        jff6791
        Channel Surfer
        7 months ago

        Model:  4802X-Roku Ultra

        S/N:   X01000DTW5PH

        ID:      SODA23ATW5PH

        OS ?

        Software Version:  14.0.4

        Tracker  ID:  PH-473-918

        Build Version:  12221-C2

  • voicedude's avatar
    voicedude
    Channel Surfer
    7 months ago

    I'm having the same issue. I contacted ESPN who investigated and said there were no changes to the app and had me check to see if it was still available on a web browser, which it is. They referred me to Roku Support. I was told there that they are working on it and it should be restored in the next update to the app.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      7 months ago

      Hi, voicedude 

      Welcome to the Roku Community.

      We appreciate your efforts in contacting ESPN support and inquiring further about the issue posted in the thread. We would like to inform you that our team is currently investigating this issue, and your cooperation would be appreciated. Can you please provide the details we have requested above this thread? Once gathered, our team will take note of it and add it to the reports related to the ESPN+ app issue.

      We hope for your response regarding this matter.

      Best wishes,
      Kash

    • jff6791's avatar
      jff6791
      Channel Surfer
      7 months ago

      Maybe they just tell us how to roll back the last update which apparently broke the feature.

       

    • voicedude's avatar
      voicedude
      Channel Surfer
      7 months ago

      Model 3920X Roku Premiere

      S/N: YH000W012173

      OS: (Not listed) Software version 14.0

      Device ID: K42890012173

      Tracker ID: 73-475-621

      Channel: Version 5.2 Build 2024110500

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        7 months ago

        Hi, voicedude 

        We appreciate the update. 

        We'll send over the information we’ve collected to the appropriate Roku. They’re looking into this issue, and we’ll keep this thread updated with any developments.

        Thank you for your patience and understanding as we keep working on this matter.

        Best wishes,
        Kash