Continue watching keeps getting removed
this is happening to my new roku ultra 2024 too! Where do I send this information to a secure location?
Please respond, Roku people. (I've already waisted 2 hours with the chat bot trying to resolv...
Forum Discussion
Hi, AMBON
Hello,
Thank you for reaching out! We understand that you're experiencing difficulties with the "Continue Watching" feature on your Roku Ultra, and we're here to help you resolve this issue. To assist us in investigating further, could you please provide the following details?
-
Roku Device Information
-
Device Model
-
Serial Number
-
Device ID
-
OS Version and Build Number
(You can find this information by navigating to Settings > System > About)
-
-
Visual Reference
-
A clip showing your Roku screen with the missing "Continue Watching" section.
-
-
What to Watch Section
-
Please check the "What to Watch" section on your Roku and let us know what content is displayed in the first row.
-
-
Access Method
-
Are you accessing "Continue Watching" through The Roku Channel or via the "What to Watch" section?
-
With this information, we will be better equipped to assist you and find a solution. We appreciate your patience and look forward to resolving this issue!
Best wishes,
Kash
Thanks for keeping us posted, AMBON
The information and your concern has been forwarded to the appropriate Roku team who's tasked to investigate this matter further. As the investigation is in process, we'll keep you updated in this thread.
We hope for your patience and understanding as we work on this.
Best wishes,
Kash
