Forum Discussion

AMBON's avatar
AMBON
Reel Rookie
12 months ago

Continue watching keeps getting removed

this is happening to my new roku ultra 2024 too! Where do I send this information to a secure location? Please respond, Roku people. (I've already waisted 2 hours with the chat bot trying to resolv...
RokuTakashi's avatar
RokuTakashi
Community Moderator
12 months ago

Hi, AMBON 

Hello,

Thank you for reaching out! We understand that you're experiencing difficulties with the "Continue Watching" feature on your Roku Ultra, and we're here to help you resolve this issue. To assist us in investigating further, could you please provide the following details?

  1. Roku Device Information

    • Device Model

    • Serial Number

    • Device ID

    • OS Version and Build Number
      (You can find this information by navigating to Settings > System > About)

  2. Visual Reference

    • A clip showing your Roku screen with the missing "Continue Watching" section.

  3. What to Watch Section

    • Please check the "What to Watch" section on your Roku and let us know what content is displayed in the first row.

  4. Access Method

    • Are you accessing "Continue Watching" through The Roku Channel or via the "What to Watch" section?

With this information, we will be better equipped to assist you and find a solution. We appreciate your patience and look forward to resolving this issue!

Best wishes,
Kash

  • AMBON's avatar
    AMBON
    Reel Rookie
    12 months ago

    I responded via gmail and I wanted to reply here too but I can't attached or cut and past a screen shot in this message. Is there a trick to sending you an attachment or screen shot as instructed to do so in your reply?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      12 months ago

      Hi AMBON,

      Thank you for the response.

      Please review the details below on how to insert an image in a post here in Roku Community.

      To insert an image in a post:

      1. Start a new post.
      2. Click Insert Image.
      3. Choose an image source location.
      4. Follow the on-screen instructions

      We hope you find this information helpful.

      Regards,
      Riamie

  • AMBON's avatar
    AMBON
    Reel Rookie
    11 months ago

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      11 months ago

      Thanks for keeping us posted, AMBON 

      The information and your concern has been forwarded to the appropriate Roku team who's tasked to investigate this matter further. As the investigation is in process, we'll keep you updated in this thread.

      We hope for your patience and understanding as we work on this.

      Best wishes,
      Kash