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25thranger's avatar
2 years ago

Content freeze after commercial

It's not fixed for streaming from your app I don't have a Roku TV  I have a Samsung your program's only freeze up during all prescription drugs commercials the easy fix is don't play those commercials until you fix the bug 

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  • RokuERey's avatar
    RokuERey
    Retired Moderator

    Hi 25thranger,

    Warm greetings from the Roku community!

    We appreciate you flagging us about this behavior going on during streaming.

    Could you share with us when did you start seeing the issue occur? Is this an isolated case for that specific channel only, or does it happen to the rest of the channels on the platform?

    Does a simple restart help fix the issue?

    Tell us more about this so that we can further look into it.

    Best regards,

    Rey