Forum Discussion

9 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi sandylee,

    Thank you for posting here in the Roku Community!

    We will be more than happy to investigate further with this issue that you're experiencing. Can you please provide the following information below?

    • Could you provide us with a photo of your running problem?
    • May we know what season or episode you are seeing this issue in?

    We look forward to hearing from you soon.

    Thanks,                                                                                                                                                    John

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator

        Hi sandylee,

        Thank you for keeping us posted!

        We are grateful for the information you have given us. Could you tell us where you are able to see this movie? (Hulu, Paramount+, The Roku Channel, etc.)

        We hope to hear from you as soon as possible.

        Thanks,                                                                                                                                                    John

    • sandylee's avatar
      sandylee
      Binge Watcher

      RokuJohnB wrote:
      • Could you provide us with a photo of your running problem?
      • May we know what season or episode you are seeing this issue in?

      Sorry,I linked the movie on Roku Channel.  Its screenshot is below.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator

        We appreciate the information that you have provided to us, sandylee!

        Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

        Your patience and understanding are much appreciated.

        Best regards,                                                                                                                                      John