Forum Discussion

Katie91460's avatar
Katie91460
Reel Rookie
3 years ago
Solved

Completely Wrong Movie Played - Simply Irresistible

Hello, 

I have been trying to get someone to correct a movie which has been accidentally uploaded incorrectly. The movie title is "Simply Irresistible", 1999 starring Sarah Michelle Gellar. Instead of the correct movie, a completely unrelated Spanish movie plays. I have sent messages to customer service, but have received no results. 

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for your patience while we investigated the issue reported with the wrong content play for Simply Irresistible.

    We believe this issue has now been resolved and would recommend checking to see if you are still seeing the issue occur.

    Please keep us posted and we will be more than happy to continue assisting your further.


    Thanks,
    Danny

12 Replies

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    3 years ago

    Katie91460 

    Unfortunately, errors like this sometimes occur.  A global Search indicates that "Simply Irresistable (1999)" is not playing for free anywhere.  It is likely listed in error as being available for free on the Roku Channel.

    It is available on Redbox for 3.99 or you can try a free trial of Starz on the Roku Channel. (currently 7-day free trial or you can subscribe on the Starz website and you get 3months for 5.00/mo = 15.00 rather than the usual 8.99/mo charge.

    Look under the Featured Subscriptions or the Premium from within the menu inside the Roku Channel.  If you go with the free trial of Starz, just make sure to cancel before the week ends or you will be charged. (note: sometimes these channels/apps charge you a month and pro-rate the monthly charge to reflect the free week, but I do not think Starz does this.  I believe it is actually a free week.)  At least you can watch your movie this way.

    -----

    Paging RokuKariza-D , RokuMary-F , and RokuDanny-R to look into this issue.

     

    • Katie91460's avatar
      Katie91460
      Reel Rookie
      3 years ago

      Hey!!! Thank you so much for answering!! I felt like I was running in circles with pre-formatted responses from support. With as many movies/shows which are posted on the Roku channel, it's easy to see how a simple mistake can happen. The movie was actually saved on my watchlist, so when it popped up as newly added and free, of course I tried to watch it lol. Just wanted to let someone know it was messed up.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      JamesLady119 

      Thanks for the post.

      Can you please clarify the issue you are experiencing as we are unable to reproduce the issue you are reporting? 

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        3 years ago

        RokuDanny-R-

        Just click on the link provided by @JamesLady119 to go to The Roku Channel page for that movie.   Now click on Play.   What movie do you get?   The one I get is an Argentinian film in Spanish with English subtitles.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hi Community users,

      Thanks for the posts.

      I have passed along your concerns to the appropriate Roku team to investigate further.


      Thanks,
      Danny