Forum Discussion

RedOrangeYellow's avatar
RedOrangeYellow
Channel Surfer
3 years ago
Solved

Commercials interrupting live Roku channel shows

Recently, live Roku programs on all channels I watch are interrupted by Roku commercials.  I do not mean a normal ad break.  Rather, the program is suddenly interrupted for about 10 seconds or so with the start of an ad, and then goes back to the program.  As if the interruption was a mistake.  I am watching 442 right now and it just did this twice.

  • RokuERey's avatar
    RokuERey
    3 years ago

    Hi Community users,
    Thanks for posting in the Roku Community regarding the issue you are experiencing with commercials on live Roku channel shows.
    Please be aware that at times, commercials may be abrupt or sudden during live TV content playback.

    Let us know if there is anything else that we can look further into.

    Thanks,

    Rey

11 Replies

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  • glennm61's avatar
    glennm61
    Newbie
    2 years ago

    Agree and the answer Roku gave is BS plain and simple. It did not happen when I first got the ROKU and for the several years after. This just started maybe a month ago. It is very annoying especially watching live news shows. I'm getting to the point of getting rid of the ROKU and looking into another streaming service.

    • DavidAlexander's avatar
      DavidAlexander
      Reel Rookie
      2 years ago

      My hope is Roku will monitor this “community” and listen to the constructive criticism. These fellows need to get the message that the woke commercials and promotions have got to go too! There are other platforms. 

      • deepseer's avatar
        deepseer
        Binge Watcher
        2 years ago

        I mute all commercials. Neo-wokeness exists in fascist fantasies. Freedumb ALWAYS has a cost, especially in commercial television.

    • deepseer's avatar
      deepseer
      Binge Watcher
      2 years ago

      Its been a while since I originally posted this, but I believe I did find a solution, since it no longer happens on my machine. There is a way for one to LOG the error by clicking certain buttons on your remote, exactly at the time this happens, then an error code pops up which you should write down and include in this thread or send to ROKU. I can't remember how, but if you keep searching this thread you will probably find it. I think I remember it continuing to happen for a few days until it was completely resolved. Good luck!

  • RokuArvyS's avatar
    RokuArvyS
    Retired Moderator
    3 years ago

    Hi RedOrangeYellow

    Welcome to the Roku Community!

    Thank you for letting us know about the issue you are experiencing. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

    •Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    •Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the home screen and pressing the * button).
    •Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    •Steps to reproduce the issue you are seeing

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

    Best regards,
    Arvy

    • RedOrangeYellow's avatar
      RedOrangeYellow
      Channel Surfer
      3 years ago

      3941x Roku express 4+

      x016003xp6yd. 12.0.0 

      channel 442 sometimes on 447 and others

      just happened twice on 442 a few minutes apart so 2 tracker ids:  Id yd 205-969 and Id yd-205-984

      and it just happened again while typing this!  Thanks

  • DavidAlexander's avatar
    DavidAlexander
    Reel Rookie
    3 years ago

    I experience the abrupt commercial breaks constantly. A show will be playing and suddenly break to a ten second promo for other Roku channels. Never know when they’re coming. Very annoying. 

    • DavidAlexander's avatar
      DavidAlexander
      Reel Rookie
      3 years ago

      BTW- I have three different Roku models. The random promo break ins happen on all three. A Roku sound bar model 9101X and model 4801X in same house. Express 4k+ Model in another house. 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        3 years ago

        Hi Community users,
        Thanks for posting in the Roku Community regarding the issue you are experiencing with commercials on live Roku channel shows.
        Please be aware that at times, commercials may be abrupt or sudden during live TV content playback.

        Let us know if there is anything else that we can look further into.

        Thanks,

        Rey