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idonls4u's avatar
idonls4u
Newbie
3 years ago

Commercials and tv shows getting stuck

Bought new Roku 4k because old unit I was having to reset all the time.  On more occasions than not on ROKU Channel commercials are getting stuck, replaying and tv show isn't playing.  I've been getting out of the channel and going back and it goes right back to playing another commercial and not playing the tv show.  Eventually, it stops doing that but like today it happened through the whole program I was trying to watch.  At first I thought it was just the Roku Channel, but today I had issues with Netflix shows getting stuck and also on The CW.  

Seems to me there are glitches in their boxes they need to work out.  Has anyone heard of this problem and when will Roku fix it?  This is annoying as **bleep** and not what I paid for.  Of course Roku won't allow me to ask them directly.  I may find another way to stream if this doesn't get fixed soon.

11 Replies

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  • Nitemana's avatar
    Nitemana
    Channel Surfer
    3 years ago

    Occurring for me also on any show on the ROKU Channel

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Nitemana,

      Thanks for your post.

      We're here to help you get back to streaming. For us to help you better, we will ask a set of questions to isolate the issue.

      • Does the issue only occur on a specific channel or all channels on your Roku device?
      • Do you receive an error code or message?
      • What happen when you tried to access the channel?
      • What troubleshooting steps have you taken so far to try to resolve the issue?

      With more details, we'll be able to provide the best suggestion for us to resolve the issue. Keep us posted.


      Regards,
      Nimfa

      • Nitemana's avatar
        Nitemana
        Channel Surfer
        3 years ago
         
        All channels available that I access on Roku channel. Occurs in middle of viewing program, sometimes when it initiate commercial breaks in un-natural breaks in show
         
        Occurs on multiple devices.
         
        No error code, just stuck on 99%, but audio continues to play.
         
        Sometimes it works to hit back button on the remote, then press OK button to return to show.