Forum Discussion

Molliemo's avatar
Molliemo
Reel Rookie
2 years ago

Color picture has turned to a Black and white picture

My Roku is having the same issue. It’s black and white & it’s dim. I swapped HDMI cables, I swapped the HMDI holes, i reset my Roku, there’s no update & ive googled everything…. Why is this an issue? And how can I fix it?

5 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi Molliemo,

    Greetings and welcome to the Roku Community.

    We appreciate you for posting and reaching out for support. We're glad to assist. What specific Roku device are you having issues with? Also, can we have visuals of the issue you're having? An image or video would much be appreciated.

    We look forward to hearing back from you.

    All the best,
    Kash

    • Molliemo's avatar
      Molliemo
      Reel Rookie

      It wouldn’t let me post or take a video, but here is a picture. The Roku device 

      has been reset, unplugged and plugged back in, I even swapped the HDMI cables to see if that was the problem, I swapped the HDMI holes. But it won’t fix. It’s black and white and really dim as if a lightbulb went out. But my tv is completely fine it’s the device having issues and I don’t understand why.

      • RokuERey's avatar
        RokuERey
        Retired Moderator

        Thanks for the update, Molliemo!

        Could you tell us if you have another TV that we can try and let us know if there are any differences? If the issue persists, could you please provide us with the device serial number so we can look into it?

        Thanks,

        Rey