CNN app not loading, going back to home screen

Hello! Tracy916,

Thank you for reaching out to the Roku Community!

We appreciate you reporting to us with the CNN issue. We can help get this sorted.

As you've gone through troubleshooting steps to fix the CNN issue, confirm that your Roku device is up to date and that all other channels are working normally. We’ll need to get you in touch with the channel publisher directly for further assistance here. Please contact them directly to follow up and let them know what troubleshooting steps you've already attempted. If a specific channel is not properly working, it's possible there may be an issue within the channel itself that the service provider will need to investigate.

Thanks,

Arjiemar

You keep saying contact the Channel (i.e. CNN) but how do you do that? This has been asked before and you don't answer. This seems like a common problem that no one at your company seems willing or able to look into and its infuriating.