Forum Discussion

peterm1234's avatar
peterm1234
Newbie
2 years ago
Solved

CNBC Activation Page Disappears in 1-2 seconds before allowing time to activate

I have used the CNBC Roku app successfully for many years.  Several days ago the app required that I complete the periodic reactivation with my provider (Xfinity).  The activation page with the activation code appears for only 1-2 seconds before disappearing.  In the past the activation page has remained visible until I completed the activation with my provider.  This issue is preventing activation and as a result I cannot watch CNBC Live TV.  I have completed all of the typical troubleshooting steps including unintalling/re-installing the CNBC app and unpowering / repowering Roku with no success.  This appears to be a problem with the App, so was curious if anyone else  experiencing same problem.

app login
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi RichardA,

    Thanks for the first post in the Roku Community!

    We're sorry for any inconvenience this may have caused you. That's not what we aim for. Please be advised that channel logins and authentications are handled directly by the channel developer. We suggest contacting CNBC TV's customer support team to report the issue and get help. They can resolve what you are having with accessing the channel.

    You can contact them here: CNBC Support.

    If you have any other questions or concerns, please let us know.

    All the best,
    Chel

13 Replies

  • Hut334's avatar
    Hut334
    Newbie
    2 years ago

    I have the same issue.  If I go to "live tv" and have selected CNBC, a new code pops up every second.  I can watch the recorded segments, but no live cnbc tv.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Hut334,

      Thanks for joining us here in the Roku Community!

      We would suggest first to contact the channel team about this and see what they can suggest about it. Feel free to drop some updates here on how it goes.

      Thanks,
      Rey

      • RichardA's avatar
        RichardA
        Newbie
        2 years ago

        the Channel Team????     Why don't you include who, how and where you contact "The Channel Team."

  • lelhutch's avatar
    lelhutch
    Newbie
    10 months ago

    Experienced the exact same problem.  Here is the solution that worked successfully for me:  I opened the streaming app on my Roku TV and clicked on Live TV.  As soon as the first code was displayed, I took a photo.  While the app continued to refresh with a new code, I registered using the very first code, it worked.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        8 months ago

        Hi, tlevy65 

        Welcome!

        Thank you for confirming that the troubleshooting step in this thread was effective, and I’m glad to hear that it helped you resolve the issue.

        If you have further concerns or inquiries, feel free to reach out or post a new thread in the Roku Community.

        Thanks,
        Roku Community Team.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      10 months ago
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi peterm1234,

    Greetings from the Roku Community!

    After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    If you need anything else, please let us know.

    Kind regards,

    John

  • RichardA's avatar
    RichardA
    Newbie
    2 years ago

    I am having the same problem - and it is infuriating.    How do I fix???????

     

  • Deva's avatar
    Deva
    Newbie
    2 years ago

    Can not get the CNBC.com/rokutv to accept my optimum password. 

    why my OPTIMUM PASSWORD DOES NOT WORK