Closed captions will not stay turned "OFF"

Welcome to the Roku Community, Dar4!

Thanks for reaching out. We'd be happy to help you with anything. 

We'd like to assess your concern better would be great if you could provide us with additional information such as follows:

• Are you having issues with the closed captioning on all channels except during commercials? If not, what specific channel/app are you having this issue with?
• Or does the closed captioning only appear during commercials? 

In the meantime, you may refer to our support article dedicated to this: How to enable closed captioning

We'll be looking forward to your response.

Best regards,
Carly