Forum Discussion

slester22326's avatar
slester22326
Newbie
2 years ago

Closed captions will not stay turned "OFF"

How do you get into the individual channels?  I have tried everything.

4 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi slester22326,

    Welcome to the Roku Community!

    We would like to know more about how we can assist. Could you please tell us more about the issue you're having? Also, what channels are you trying to access?

    With more detailed information, we'll be able to assist you further.

    All the best,
    Kash

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      slester22326-

      The Roku default method of accessing your choice of CC options is to press the * key on your Roku remote while viewing the program and examining the options presented.  

      But more and more channels are not using the Roku default but instead substituting their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku.  Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Welcome to the Roku Community, Dar4!

        Thanks for reaching out. We'd be happy to help you with anything. 

        We'd like to assess your concern better would be great if you could provide us with additional information such as follows:

        • Are you having issues with the closed captioning on all channels except during commercials? If not, what specific channel/app are you having this issue with?
        • Or does the closed captioning only appear during commercials? 

        In the meantime, you may refer to our support article dedicated to this: How to enable closed captioning

        We'll be looking forward to your response.

        Best regards,
        Carly