Forum Discussion

kenk3's avatar
kenk3
Newbie
10 months ago
Solved

Closed captions out of sync on Prime Video

Can anyone tell me how to fix closed captions that are out of sync with audio on Amazon Prime Video app running on Roku Ultra streaming device?

I've removed the app; restarted the Roku Ultra; added the app; restarted the Roku - no help. 

I've restarted my router - no help. 

I've restarted the Roku Ultra - no help. 

The captions are displaying about 6 seconds in advance of the audio.

App playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi kenk3!

    Thank you for posting in the Roku Community!

    We noticed that you experienced closed captions out of sync on Prime Video while streaming. We're here to assist you.

    We highly recommend following these steps to resolve this type of issue.

    • Disable closed captions, then enable them again.
    • Fully close Hulu: Start by fully exiting Hulu and all other apps or programs running in the background, then try opening Hulu again.
    • System restart: Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.
    • Check for app updates: To check for Hulu updates, highlight the channel, press the star (*) button on your Roku remote, and select "channel update."
    • Uninstall and reinstall: highlight the channel, press the star (*) button on your Roku remote, and select "remove."

    Please try doing this and see if it helps with what you're experiencing. Keep us posted.

    Best regards,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Community Moderator
    10 months ago

    Hi kenk3!

    Thank you for posting in the Roku Community!

    We noticed that you experienced closed captions out of sync on Prime Video while streaming. We're here to assist you.

    We highly recommend following these steps to resolve this type of issue.

    • Disable closed captions, then enable them again.
    • Fully close Hulu: Start by fully exiting Hulu and all other apps or programs running in the background, then try opening Hulu again.
    • System restart: Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.
    • Check for app updates: To check for Hulu updates, highlight the channel, press the star (*) button on your Roku remote, and select "channel update."
    • Uninstall and reinstall: highlight the channel, press the star (*) button on your Roku remote, and select "remove."

    Please try doing this and see if it helps with what you're experiencing. Keep us posted.

    Best regards,
    Jharra