Forum Discussion

HomerJ's avatar
HomerJ
Channel Surfer
2 years ago
Solved

Closed Captioning w/Amazon

With Amazon Video (on my PC), I can set up to three presets for customized closed captions. However when using Roku, only the Amazon "default" CC come through and these are TOO BIG. If streaming through TV directly (Samsung or Sony), I can select smaller caption options but there is no possibility of selecting anything when viewing Amazon with Roku. I've seen posts that state that Roku does not support Amazon CC presets. Why the heck not?

Hey Roku, how about you update your firmware and allow some adjustment to the laerge, intrusvie CC settings. Amazon is a big player in this market and Roku cannot manage customized Amazon CC?

app feature
app playback
  • makaiguy's avatar
    makaiguy
    2 years ago

    It is Amazon's app.  They adapt it for each platform they wish to support and supply this customized version to that platform, in this case to Roku. 

    Roku will pass your key presses on to the Prime app but what the app can do with them depends on what Amazon has programmed into the version they supplied to Roku.

    It's Amazon's choice whether they wish to support the default Roku CC settings, their own CC settings, or both.

    Amazon Prime support maze:
    https://www.amazon.com/hz/contact-us/foresight/hubgateway
    .. then click on "Help with something else"
    .. then click on "Prime"
    .. then click on "Prime Video"
    .. then click on "Prime Video app"
    .. then click on "I need more help" to get to phone call or chat

    Good luck finding anybody at Amazon who can understand your issue.

     

     

9 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    HomerJ 

    If you go to Settings/Accessibility/Captions Style on your Roku device, you can change the Closed Captioning/Subtitle style to just about whatever you want.

    I can make them any size or color I want and they will display this chosen style whenever I toggle the Subtitle setting in the Prime Video channel/app on my Roku devices.

    Try making the font smaller or changing the color if you do not like the Default Closed Captioning Style.

    • HomerJ's avatar
      HomerJ
      Channel Surfer
      2 years ago

      This is not the case if using Roku. One style of captions comes through. Period. No adjustability.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    It is Amazon's app.  They adapt it for each platform they wish to support and supply this customized version to that platform, in this case to Roku. 

    Roku will pass your key presses on to the Prime app but what the app can do with them depends on what Amazon has programmed into the version they supplied to Roku.

    It's Amazon's choice whether they wish to support the default Roku CC settings, their own CC settings, or both.

    Amazon Prime support maze:
    https://www.amazon.com/hz/contact-us/foresight/hubgateway
    .. then click on "Help with something else"
    .. then click on "Prime"
    .. then click on "Prime Video"
    .. then click on "Prime Video app"
    .. then click on "I need more help" to get to phone call or chat

    Good luck finding anybody at Amazon who can understand your issue.

     

     

    • Zandiman's avatar
      Zandiman
      Newbie
      2 years ago

      Thank you for explaining that. It didn’t solve my problem but at least I understand now that it has no solution. Sometimes I wish Jeff Bezos would ride his rocket into the ocean.  

    • HomerJ's avatar
      HomerJ
      Channel Surfer
      2 years ago

      Well, that figures! Yeah, good luck to me getting anywhere with this!

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        2 years ago

        HomerJ 

        Both of the below images are on a Mitsubitshi TV using a Roku Ultra 4660.  In the first is an extra large red font.  In the second is extra small green font.

        You need to enter the Roku Settings and adjust the fonts and style before launching Prime.  You cannot change the style while actually watching the content.

        The below is Jury Duty on Amazon Prime Video channel/app.

         

         

         

         

    • FingerBHole's avatar
      FingerBHole
      Newbie
      2 years ago

      makaiguy 

      Anger issues much? What Roku is telling Amazon by its default settings (which the user may be unaware of) is as much to blame as is what Amazon Prime's video app decides to do with that information.

      Good luck getting that chip off your shoulders!

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        FingerBHole-

        No anger.  No chip.  Just expressing reality.  If the version of the Prime app Amazon supplied to Roku doesn't include the ability to choose one of Amazon's default CC options, that's Amazon's shortcoming, not Roku's.  There's nothing Roku can do about it.

        Edit after further consideration ..

        The CC overlay to the video screen has do be done locally by the streamer.  If Roku has not provided the ability to use anything other than its own default CC settings, that could be why Amazon did not provide the option of using Amazon's pre-defined CC settings.  I don't really know.  Do you?