Closed captioning on new shows on channel 378.
Channel 378 CJ-ENM, has been showing news shows and they have not added English closed captions. What to do? My closed caption is always on. I love this channel but can't watch the new shows.
Forum Discussion
I also have this issue. There used to be subtitles, but that ended suddenly. Very bummed.
😞
Hi Mommacat4284,
Greetings from the Roku Community, and thanks for keeping us posted!
We'd love to further investigate this issue. Can you please provide the following information below?
- May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
- Is this happening on all channels and contents, or is it isolated? (Specify)
- Could you send us a photo of your running problem?
With detailed information, we will be able to assist you further.
Thanks, John
You may want to look at the entire thread. This issue is being reported ONLY for Channel 378. For me it is happening on both Roku Streambar and Roku Express 4K+.
Other channels are showing sub-titles correctly. At this exact moment Feb 21st, 8:20 PM EST, Channel 378 is showing "Her Private Life" with no sub-titles. At the same time adjacent, similar channels such as 379 and 380 showing sub-titles (English) correctly.Thanks for keeping us in the loop, IR1.
We appreciate you for sharing these additional details with us.
Rest assured, our team is currently looking into this issue. Once an available update from them is available; we'll promptly let this community thread know.
We are hoping for your patience in the meantime. Should you have other inquiries, please let us know.
Sincerely,
Janadee
