Forum Discussion

juice427's avatar
juice427
Newbie
2 years ago
Solved

Closed Captioning never works

I'm to the point where I'm about to get rid of every roku device I own because this is so incredibly frustrating. I have followed so many threads here, on reddit, and various other places and have tried EVERYTHING. 

 

This is clearly a known issue that has been around for a very long time and I'm pretty frustrated that it hasn't been resolved by any update to date. 

 

I have the home settings for closed captions set to off and I'm only using each apps closed captioning options, or using the * button if they don't have one (like Disney+). 

 

I'm really at my wits end and do not want to have to reset everything after using roku faithfully for over a decade now. 

app feature
  • RokuRiamie-D's avatar
    RokuRiamie-D
    31 days ago

    Hey, nashlew422​

    Thanks for letting us know about your issue with the closed captioning on the Roku channel. We're here to help.

    Let's see if this works for you:

    1. Turn OFF and ON the closed captioning again
    2. If the issue continues, remove the Roku Channel app
    3. System restart your Roku device
    4. Add the app again


    If the issue continues, please let us know. For more details, click here.

    Keep us posted.

    Roku Community Team

5 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for joining us here in the Roku Community, juice427!

    We appreciate you for reporting this to us. No worries! We're here to provide more information about how setting up the closed captioning feature on Roku works.

    Please be aware that disabling or enabling closed captioning directly through your Roku Settings doesn't include most channels available on the Roku streaming platform. The majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider, which includes running their own operating system (features).

    Moreover, if you are having issues with utilizing the closed captioning on The Roku Channel, please let us know so we can further assist you with this.

    For reference, here's our support article dedicated to this: How to enable closed captioning

    We'll be looking forward to your update.

    Best regards,
    Carly

    • nashlew422's avatar
      nashlew422
      Newbie
      31 days ago

      Trying to watch Roku channel and can't get closed captioning to work even if it's turned on in the settings 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        31 days ago

        Hey, nashlew422​

        Thanks for letting us know about your issue with the closed captioning on the Roku channel. We're here to help.

        Let's see if this works for you:

        1. Turn OFF and ON the closed captioning again
        2. If the issue continues, remove the Roku Channel app
        3. System restart your Roku device
        4. Add the app again


        If the issue continues, please let us know. For more details, click here.

        Keep us posted.

        Roku Community Team

    • Mbowhay's avatar
      Mbowhay
      Newbie
      2 years ago

      I cannot turn off close captions. I’ve tried everything 

    • 5515's avatar
      5515
      Channel Surfer
      2 years ago

      Please know that tou need to turn off captions in ROKU SETTINGS and turn on in PEACOCK channel.   It took me a while to figure out but i see so many questions about this