Closed Caption unreadable
I have closed caption on but it's all sqigly and not able to read it. Any ideas how to fix this? My husband is deaf and relies on cc to watch TV. Thanks!
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Hi susan715,
Thanks for your first post in the Roku Community!
We would be happy to look at what we can do to help you to make sure we are providing the best streaming experience but we need more details.
Here are a few questions here to better understand what you're experiencing:
- When did this issue first start occurring?
- Which streaming channels are you experiencing this issue on?
- Does the issue only occur on a specific channel or all channels on your Roku device?
- What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
- What troubleshooting steps have you taken so far to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Best regards,
MaryI wanted to send you pictures of the problems I'm having but I dont see anything for attachments in here. Now it's worse. Now it's on the home screen along with the closed caption. It's all pixelating and you can't see anything. I tried my furestick on this TV and that's fine. Thanks!
The problem started yesterday. It does it on all of roku. We usually go on hulu and HBO max Both are squiggly. I've tried unplugging roku at night before bed. Still closed caption is all squigglytge next day. I tried plugging my fire stick in and that is fine with closed caption so I'm thinking it's roku.
