Forum Discussion

Stevelp's avatar
Stevelp
Streaming Star
8 months ago
Solved

Closed Caption out of sync on 2 more ROKU Channel movies

Hello again,    I found 2 more movies on The Roku Channel where the closed captioning is delayed for just over an hour.      "The Attic: The Hiding of Anne Frank"    "2012:Doomsday"  (a 2008 movie...
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  • RokuJharra-Q's avatar
    RokuJharra-Q
    8 months ago

    Hello Stevelp 

    Thank you for providing this information. Your insights are appreciated. A device restart may resolve many issues, depending on the circumstances. Potential reasons for this kind of issue may include:

    - Internet connection issues
    - Content-related problems

    If you encounter difficulties with a particular app or content on the Roku channel, and you have already attempted troubleshooting, assistance is available. Our dedicated team is prepared to investigate further. Please provide additional details, such as the title of the content, season, episode, or specific timestamp associated with the issue.

    Thank you for your cooperation.

    Best,
    The Roku Community Team

RokuJohnB's avatar
RokuJohnB
Community Moderator
8 months ago

Hi Stevelp,

Thank you for posting here in the Roku Community!

We understand you're having a problem with the closed captioning since it is out of sync. We're happy to help. Please try to restart your Roku device or TV by following the steps below:

  1. Press the Home button on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart.

If the problem still persists, please keep us posted.

Best,
The Roku Community Team

  • Stevelp's avatar
    Stevelp
    Streaming Star
    8 months ago

    Stop with the "restart your device" suggestions.   Been there, done that.  It doesn't do any good.  

    You have yet to suggest the problem is my router, as other RokuFolks have brought up. 

    Of course, no one has explained why a problem on my end is only on some movies (but always the same ones) and for the exact same amount of delay.  In this case, 1 hour of delay.  I've also seen this on other movies and have reported some of them here.

    No, the problem is the movies, the audio/video not synched with the CC.

    What you are suppose to tell me is that you have forwarded this information to another team to investigate.

     

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      8 months ago

      Thanks for keeping us posted, Stevelp!

      We want to investigate further this problem that you had. Can you please provide the following information below?

      • What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV)
      • Do you have any other device/s connected to your TV? (e.g., speakers and another sound system)
      • Could you elaborate more about the troubleshooting steps that you have taken so far?
      • How far is your device from your network router?

      We look forward to hearing from you soon and gathering your details.

      Thanks,
      The Roku Community Team

      • mb77's avatar
        mb77
        Newbie
        8 months ago

        I watched several episodes of Murdoch Mysteries on TCL TV Roku with no problem.

        On Season 6, closed captions TOTALLY out of sync. I'm dependent on cc. Tried doing the factory reset and changing cc settings. No other devices connected, WIFI in same room as TV.

        Any other suggestions? maggie