Forum Discussion

MikkiD's avatar
MikkiD
Binge Watcher
2 years ago
Solved

Circle Network Skipping Shows

Circle Network removed themselves from OTA at the end of 2023 and switched to just streaming. Just watching Coffee, Country & Cody has been a nightmare. If you don’t watch within 24hrs, you don’t get...
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi MikkiD,

    Thanks for posting here in the Roku Community!

    We're glad to assist you with your inquiry. Have you tried removing the channel, restarting the system, and adding it back again? Please try these steps and let us know if they these steps fix the issue so we can further assist you.

    We'll be waiting for your update.

    Kind regards,

    Eunice

MikkiD's avatar
MikkiD
Binge Watcher
2 years ago

I just turned the box on again. Same app. Same problem. It did work with the same solution but it seems like a lot to have to go through every time?

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi MikkiD,

Thank you for keeping us updated!

We will be more than happy to investigate further. Is this the only channel where you're having issues?

We'll wait for your response.

Thanks,

John

  • MikkiD's avatar
    MikkiD
    Binge Watcher
    2 years ago

    It’s the only one I know about. There is a show I watch daily because they just took it off the OTA channels and went to streaming only. They only leave that show up for 24hrs.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi MikkiD,

      Thanks for keeping us posted!

      If you are still unable to play videos from one channel after attempting the suggestions on the link, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

      Also, for more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

      Please let us know on what you find out.

      All the best,

      Chel